Your Care Journey
Patient & Companion Journey
From your arrival to your discharge, we support you every step of the way.
1
Your Arrival
Our qualified reception team guides you through every step of your administrative procedures.
Documents to bring
- Proof of identity: national ID card, passport, driving licence, or residence permit
- Referral letter from your treating physician
- Coverage/authorization letter (if applicable)
- Parental authorization for minor patients
2
Trusted Support Person
Appoint a trusted support person who will be your main point of contact.
Their role
- Liaison with the medical team
- Kept informed of your health status
- Emergency contact
- Support with decision-making
3
Safety & Protection
Your identity is your safety. We protect your data with the utmost rigor.
Data protection
Your personal data is handled with strict confidentiality.
4
Your Stay
A comfortable stay in an environment tailored to your medical needs.
Available services
- Comfortable rooms
- Companion allowed
- Adapted meal service
- Safe deposit box
- Care team available 24/7
5
Your Discharge
Discharge is decided by your physician.
Discharge procedures
- Settling the invoice
- Collecting your belongings
- Receiving your medical report
- Prescriptions
